Support

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Stuck on something? Tell us what happened. Technical issues go straight to our support team, who resolve them directly.

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What is this about?

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We usually reply within one business day.

Our response-time promise

Every message gets a ticket number right away. Technical issues are answered within one business day, Monday to Friday, 9am–5pm Eastern. Everything else within two business days.

Signed in as an employer, third party consultant or job seeker? Tick Include my account above so our support team can see your account straight away — the same team, the same ticket queue.

How we can help

Technical issue
Most common

Something not working — a page error, an upload that fails, a login problem? Handled by our support team, who resolve it directly.
Report a technical issue
Billing

Receipts (downloadable from Billing), the posting fee — $14.99 + GST per month for employers, $9.99 + GST per month for third party consultants (see pricing) — cancellations and refunds.
Ask about billing
Job postings

Editing, pausing or renewing a posting, or reporting a posting that looks wrong.
Ask about a posting
Accounts

Email changes, password resets, closing an account, or privacy questions.
Get account help