Administrative Assistant

*Job Title: Full-Time Administrative Assistant*

*Location: *Miramichi, New Brunswick

*Position Type: *Full Time (37.5 hours/week)

*Estimated Start Date: *Late December, 2026 - Early January, 2027

*About Us: *

New Tide Counselling & Consulting is a fast- growing, client-centered, multi-disciplinary health practice offering compassionate, evidence-informed holistic health care to individuals, couples, families, and organizations. We are committed to creating a safe, inclusive, and supportive environment for our clients and team. Our team operates across two physical locations in Miramichi and Bathurst and provides virtual services to clients across Canada.

*Position Summary: *

We are seeking a dependable, organized, and detail-oriented Administrative Assistant to support the daily operations of our clinic. This role is essential in ensuring a smooth client experience, cohesive daily operations of the clinics, and efficient coordination with our community partners.

*Key Responsibilities: *

? Manage client files and process payments using Jane App software and Square Terminals.

? Book, update, and coordinate appointments for a large team of clinicians.

? Process payments, insurance claims, and processing external invoicing and billing using insurance portals, Express Scripts, Sage, and other software.

? Complete payment reconciliation and follow-up on any issues or missed payments.

? Maintain and update referral lists.

? Respond to email, phone calls, and voicemails, and walk-ins in a professional manner

? Support clinicians with intake, documentation setup, and room and appointment bookings.

? Assist with staff onboarding tasks, and manage payroll and reimbursements using Payworks

? Order and maintain office supplies and ensure smooth daily operations of both clinics and virtual services

? Complete general administrative tasks and occasional errands and other tasks as needed

*Qualifications: *

? Administrative Professional training and certification a strong asset

? Previous administrative professional experience (healthcare or mental health setting preferred) considered a strong asset.

? Bilingualism (English/French) required

? Strong organizational skills and attention to detail

? Ability to manage multiple tasks and priorities efficiently

? Excellent communication and interpersonal skills

? High level of professionalism and confidentiality

? Comfortable using digital systems and learning new platforms

*Preferred Assets: *

? Experience with Jane App, Sage, and Payworks

? Familiarity with insurance billing and third-party payers .

? Experience supporting virtual service delivery

? Cultural humility and a commitment to inclusive, client-centered care

*What We Offer: *

? $22-$27/ hour

? Vacation and sick time

? Group health, vision, and dental benefits ? Supportive and collaborative team environment and an opportunity to

be part of a growing, dynamic practice

? Meaningful work supporting mental health services in the community

*How to Apply: *

Please submit your resume and a brief cover letter outlining your interest and relevant experience to reception@newtide.ca

Pay: $22.00-$27.00 per hour

Work Location: In person