Assistant Manager - Retail

Assistant Manager

*Chucks Roadhouse Bar & Grill is looking for an Assistant Manager / Supervisor who helps us Run and assist Brockville Location*

*Reporting to the Franchise Owner and Area Manager, the AGM and will ensure that all Chucks Roadhouse guests are provided with the best experience possible and all day-to-day responsibilities are conducted in a professional manner.*

• *Create, lead and manage a positive and fun restaurant culture.*
• *Must be hands on cleaning and maintenence for weekly headoffice requiements and audits to be complted in a timly fashion.*
• *Increase sales by ensuring guest satisfaction and prompt problem resolution.*
• *Lead, implement, and manage all aspects of human resources, recruitment and selection, coaching, training, performance management, recognition, succession planning, and development.*
• *Lead, manage, and deliver a friendly Perfect Guest Experience: dine-in, take-out, and delivery.*
• *Develop and manage the business plan: focus on standards, safety, sales, cost and personnel.*
• *Ensure the restaurant runs efficiently on a day-to-day basis and meets all policies and procedures.*
• *Maintain a positive attitude that promotes teamwork within the restaurant and sports bar.*
• *Lead local store marketing and community involvement, plans and execution.*
• *Effectively oversee controllable costs: food, beverage, labor , and quality control promo line.*
• *Monitor and manage fixed costs: continually research and evaluate to minimize costs and optimize efficiencies.*
• *Ensure operational and occupational health and safety standards are in place and followed.*
• *Establish and maintain appropriate security protocols for guests, employees, and restaurant safety.*
• *Recruit, train and supervise the team .*
• *Effectively run both FOH and BOH and lead all shifts*
• *Manage food quality / standards and inventory control*
• *Follow the Chuck's Roadhouse Bar and Grill policies / guideline and procedures .*
• *Manage a team of front of house staff including scheduling, training, general supervision and labor control.*
• *Oversee that all opening and closing duties of the restaurant are completed correctly and that cleanliness and maintenance are maintained.*
• *Responsible for correct operation of the POS system.*
• *Balancing of all daily and nightly cash drawers and POS.*
• *Inventory and maintenance of all food and non food items , beer, liquor and bar supplies.*
• *Providing excellent customer service to guests and excellent leadership to employees.*
• *Exceptional relationship building and communication skills with guests*
• *Enforce and monitor all health, safety, and sanitation standards.*
• *Handle guest complaints according to provided guidelines.*
• *Work closely with all management to provide a seamless experience.*
• *Other duties as required and assign.*
• *Maintain and be able to conduct small handy repairs / technical support*
• *Must be able to work with minimal supervision and have a strong initiative.*
• *Complete reports / scans / and daily paper work on timely* *basis.*
• *Audit discount/voids/ Manager promos with sales and email updates*
• *Other duties as required and assigned.*
• *Qualification Requirements*
• *2+ years of progressive management experience in a full-service restaurant.*
• *Proven leadership skills, a proactive personality and the ability to follow through.*
• *Knowledge of computers: Microsoft Office Applications, Point of Sale system.*
• *Proficient in the following dimensions of restaurant functions: preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.*
• *Must be able to work flexible hours during evenings, weekends and holidays.*
• *Strong analytical/decision-making skills.*
• *Leadership skills - able to direct, coach, build and supervise a team.*
• *Strong business acumen, including an understanding of budgets and operating costs.*
• *Organized and capable of multi-tasking wit