Customer Information Service Representative - Retail

Customer Service Representative (CSR)

Customer Service Representative (CSR) We're looking for a friendly, organized Customer Service Representative to help manage customer orders from start to finish. You'll be the main point of contact between customers and our internal teams, helping ensure orders move smoothly from intake to production and invoicing. What You'll Do Open and track production dockets for customer orders Coordinate artwork proofs, approvals, and revisions Communicate timelines, pricing, and art charges to customers Act as the link between Sales, Art, Production, and customers Confirm final details and release orders to production Handle COD payments and confirm payment before production/shipping Answer phones, emails, and greet walk-in customers Log sample shipments and follow up on returns Keep work areas organized and communication professional Support process improvements and help with other tasks as needed What You'll Bring Minimum 3 years of customer service or administrative experience Strong written and verbal communication skills Proven ability to manage multiple orders and priorities Experience coordinating with internal teams and customers High attention to detail and accuracy Confident handling pricing, invoicing, and payments (including COD) Professional phone and email etiquette Strong organizational and time management skills Comfortable working independently and as part of a team What We Have to Offer Competitive starting wage : $18-$25 per hour, depending on experience Comprehensive benefits, including: Dental & Vision Care, Extended Health Care Supportive team environment with opportunities to learn and grow Opportunities for professional development How to Apply Please email your coverletter and resume to careers@premier.ca.