Work location
- 85 Sunset Dr, Fredericton, NB E3B 1A2 Open in Google Maps
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Job description
Work must be completed at the physical location. There is no option to work remotely.
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Requirements
Languages: Bilingual
Education: Secondary (high) school graduation certificate; or equivalent experience
Experience: 1 year to less than 2 years
Computer and technology knowledge
- MS Excel
- MS Word
Type of experience
- Call centre
Security and safety
- Basic security clearance
- Driver's validity licence check
Transportation/travel information
- Valid driver's licence
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Initiative
- Judgement
- Ability to multitask
- Quick learner
Who can apply
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Benefits
Financial benefits
- Bonus
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How to apply
Apply online at canadacareers.jobs/jobs/customer-service-representative-call-centre-fredericton-tlbt/go