Customer Service Representative - Call Centre

Customer Service Representative

Not an entry level position- experience required.

*Rotating schedule requiring some flexibility and weekends if needed.*

*Week 1: Monday-Friday 6:00 am - 2:00 pm*

*Week 2: Monday-Friday 1:30 pm - 9:30 pm *

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business? flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions. If you enjoy working with the public, excel at customer service, and are looking for a permanent full-time position, we are looking for you!

Duties:

• Provide superior customer service to air crew members and passengers.
• Assist customers with requested services such as; fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions, and concerns regarding Avflight?s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets & meter sheets.
• Other duties as required.

Qualifications:

• Must be 18 years or older
• Must have High School diploma or GED
• Must be fluent in English
• Must have valid Driver?s license
• Must pass background check, pre-employment drug test and must be able to obtain a RAIC (an Airport Restricted Area Pass).
• Must be able to stand for long periods of time if needed.
• Must be comfortable in using Microsoft Office; Excel and Word on a daily basis.
• Must be efficient in computer skills, such as; emailing, typing, and filing documents.

Behavioral Requirements:

• Must be reliable, responsible, and dependable.
• Must have the ability to multi-task and have excellent communication and organization skills.
• Must have a friendly nature and be pleasant with others on the job.

Experience:

• Minimum 1-2 years in Customer Service - Required
• Minimum 1 year working in sales - Preferred
• Minimum 1 year working with MS Office - Preferred

Job Type: Full Time (40 Hours/week)

Starting Salary: $20.00 per hour (will consider higher starting rate with previous Airport Customer Service experience)

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

• Dental care
• Extended health care

Experience:

• customer service: 1 year (preferred)
• airline/aviation: 1 year (preferred)

Work Location: In person