Personal Support Worker - Home Support

Support Services Supervisor

Position PhilosophyThe Support Services Supervisor is responsible for supporting the creation of a human habitat and providing care and services that meet the needs of the elders in the cottages.The Support Services Supervisor works cooperatively and respectfully with residents, coworkers, families, visitors, and volunteers to create a positive and pleasant environment in our community. The Supervisor provides leadership and guidance to housekeeping and laundry staff, ensuring services are delivered in a safe, efficient, and resident-centered manner.Position DescriptionReporting to the Administrator, the Support Services Supervisor is responsible for overseeing the day-to-day operations of housekeeping and laundry services at Rosecrest Meadows and The Sagewood.This role ensures that cleaning and laundry services are delivered in accordance with organizational standards, infection prevention and control (IPAC) practices, and regulatory requirements. The Supervisor supports staff performance, coordinates workflow, and promotes a high standard of cleanliness, safety, and resident comfort.The Supervisor is also responsible for inventory management and ordering of supplies to support efficient and effective operations.Key ResponsibilitiesSupervision & StaffingProvide day-to-day supervision and support to housekeeping and laundry staffSupport training of new employeesMonitor staff performance and provide coachingPromote a respectful, positive, and collaborative team environmentOperations OversightCoordinate daily housekeeping and laundry operations to ensure efficiency and qualityConduct regular inspections of resident rooms, common areas, and laundry processesEnsure timely processing and distribution of linens and suppliesOversee and maintain cleanliness of administrative areas, including offices, conference rooms, staff rooms, and staff washroomsSupport and participate in deep cleaning of resident rooms and common areas as neededInventory & Supply ManagementOversee inventory levels for housekeeping and laundry supplies across both sitesCoordinate ordering of cleaning products, chemicals, linens, and related suppliesEnsure appropriate stock levels are maintained to support daily operations and emergency preparednessReceive and organize deliveries, ensuring proper storage and rotation of suppliesMaintain inventory records and support tracking systems as requiredInfection Prevention & Control (IPAC)Ensure all housekeeping and laundry practices follow IPAC standardsMonitor compliance with cleaning protocols, PPE use, and outbreak proceduresReinforce proper handling of soiled and clean materialsEquipment & Work Area MaintenanceEnsure proper use and maintenance of equipmentMonitor condition of equipment and coordinate repairs as neededEnsure work areas remain clean, organized, and hazard-freeTeamwork & CommunicationCollaborate with nursing and interdisciplinary team members to support resident careRespond to concerns and requests from residents, families, and staffMaintain open and effective communication across both sitesMaintain resident confidentiality and privacy at all timesQualifications Minimum 2-3 years of supervisory experience, preferably in healthcare or long-term care Knowledge of housekeeping and laundry operations, including IPAC standards Experience with inventory management and supply ordering is preferred Strong leadership, communication, and organizational skills Ability to manage multiple priorities across two sites Basic computer skillsLong Term Care facilities operate 24 hours a day, 7 days a week. Work hours will reflect operational requirements, with flexibility to ensure safe, high quality resident care