Administrative Assistant

Looking for a career to utilize your experience in older adult care? Join our team and help older adults thrive while supporting families and empowering Care Professionals. As a Service Coordinator, you'll use your administrative excellence, caregiving skills and empathy. Your problem-solving abilities and calm demeanor will be valuable as you balance the needs of clients, families, and Care Professionals. Join a collaborative team committed to helping older adults live well at home while providing Care Professionals with the support they need to succeed. Here, your work will make a meaningful impact every day. BENEFITS Extended health, dental, prescription, and life insurance Health Spend Account RRSP match Paid time off Free onsite park WORK ENVIRONMENT Supportive team culture Comprehensive training and franchise support Full-time hours Office shifts: Wednesday-Saturday (days) On-call shifts: Wednesday-Saturday (evenings, from home) RESPONSIBILITIES Answer calls and provide exceptional customer service Coordinate client and Care Professional schedules Foster strong client-Care Professional relationships Address concerns and resolve issues promptly Communicate effectively with clients, families, and staff Maintain accurate records and compliance standards QUALIFICATIONS Strong communication skills Positive attitude and sense of humor Organized Ability to multitask and respond with urgency Proficiency in Microsoft Office A Valid Driver's License & Reliable vehicle Business or management experience preferred Professional experience caring for an older adult required ABOUT HOME INSTEADHome Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home. We value compassion, excellence, and meaningful relationships.